GENERAL POLICIES

1. The product is returnable within the applicable return window. Only if the product received is damaged, has any missing parts or accessories, is defective, or is different from the description mentioned on the product detail page on www.amplifii.in.
2. Customers can request for a replacement unless mentioned otherwise on the product detail page. 
3. For scenarios wherein the product received is damaged or has any missing parts/accessories, the Amplifii Plus team will contact the customer to confirm details of the damage/missing parts/accessories before issuing the replacement.
   1. For scenarios wherein the product received is different from the description mentioned on the product detail page, the Amplifii Plus team will arrange for a pick-up from the customer’s registered location and proceed with replacement as requested.
   2. For scenarios wherein the product received is defective, a resolution will be provided basis the following conditions:
      1. i.For small appliances, the resolution will be provided basis the brand technician’s report.
      2. ii.For large appliances, the Amplifii Plus team will schedule the technician’s visit to the customer’s registered location and a resolution will be provided based on the technician’s report.
4. Replacement will be processed only in the following conditions:

1. The product was not damaged while in the customer’s possession.
2. The product is not different from what was originally shipped.
3. The product is returned in its original condition along with the brand/manufacturer box, MRP tag intact, user manual, warranty card and all in-the-box accessories.
4. Customers can raise a request for refund in case if the product received is damaged, late delivery or not delivered.
5. For the product where the applicable refund or return window has been exhausted, the product will be repaired as per brand warranty terms.
6. In case of digital products which can store data, the customer must ensure that all personal information from the device is removed before processing the return or replacement of the same. Amplifii Plus shall not be liable in any manner for loss, misuse, or usage of such information.
7. Product will not be eligible for return in case of buyer’s remorse, includes change of mind or incorrect product/model/color ordered. 
8. Product will not eligible for return or replacement if ‘Non-Returnable or Non-Replaceable’ is mentioned on the product detail page.
9. Product will be eligible for replacement only if the same product/model is available in stock. In case if the same product/model is out of stock, a refund shall be provided.
10. Refund will be processed within 2 working Days once the product is received by Amplifii Plus. The applicable refund window may vary, from 7 to 8 working days, depending on the mode of payment used at the time of purchase.
11. Free gifts will not be eligible for return, and will not be covered under any kind of warranty.
12. Amplifii Plus Return/Replacement policy applies for purchases from either Amplifii Plus stores or www.amplifii.in 
13. If the damage is reported for a product picked from the store, will not be eligible for return.

11. For any missing accessories reported once the product is picked from the store will not be considered. 

12. Personal care products will not be eligible for return/replacement due to hygiene reasons.

5. Amplifii Plus reserves the right, to change, amend or otherwise modify the terms and conditions at any time without prior notice.
6. Any dispute shall be to the exclusive jurisdiction of Court in Uttar Pradesh.

RETURN/REFUND IS NOT ELIGIBLE WHEN

Amplifii Plus will not consider the product for return or replacement in the following cases:

1. Buyer’s remorse, includes change of mind or incorrect product/model/color ordered.
2. Product has already been installed or is in use, and works as per its specification certified by the brand. 
3. Product has been tampered with, or has missing serial number/IMEI number.
4. Product has been relocated from the primary delivery address registered for installation/demonstration by the customer.
5. The applicable refund window has been exhausted, the product will be repaired as per brand warranty terms.
6. Product falls under the Software, Video Game (CD/DVD), Printer Cartridges, or any other consumable items category. 
7. Replacement/Refund is not applicable for any software-related issues.
8. In cases when the product is not eligible for the replacement/refund as mentioned on the product detail page on www.amplifii.in, the Amplifii Plus team will guide the customer and provide repair services as per the brand’s warranty terms.
9. Product is a free gift.

RETURN/REPLACEMENT APPLICABLE WINDOW

Category	No. of Days
All categories	3 days